Returns & Exchanges

We want you to be delighted with your garden's growth, so if you are not completely satisfied with your order, we offer a straightforward 30-day return policy for all non-perishable items and a quality guarantee on all flower bulbs and plants.

Return Process

• 1.
  Contact Our Team

  Email our customer support within 30 days of receipt with your order number and details of the items you wish to return or any quality concerns regarding your plants.

• 2.
  Prepare Your Package

  Securely repackage the items in their original packaging to ensure they remain protected during transit; please include a note with your order ID inside the box.

• 3.
  Ship the Return

  Send your parcel back to our UK warehouse using a tracked postal service; we recommend keeping your postage receipt until your refund has been fully processed.

• 4.
  Refund Processing

  Once our horticultural team inspects the returned goods, we will issue a full refund to your original payment method within 5 to 7 working days.